Your customers and your colleagues depend on high quality voice services for front-line communications. But as business needs change and technology evolves, these services need to adapt and flex to ensure cost, performance and user experience stays optimised. Whether it’s innovative SIP connectivity, clever inbound call services or end-to-end call and line management, our clients benefit from best-fit solutions that keep them ahead of the game.
Where do you start when planning a long-term strategy for your phone and contact centre systems – possibly your most business-critical IT investment.
The rise of SIP as an intelligent, low cost enabler of essential collaboration services, has created a new starting point from which to build your communications strategy.
Crucially, the global availability of SIP now gives multi-national businesses the opportunity to capitalise on reliable voice and multi-media communications worldwide, with simpler management and reduced cost.
Uniquely, these two essential capabilities are now available as a single SIP service.
Tata Global SIP combines the global infrastructure of the world’s biggest voice network provider, Tata Communications, with the ground-breaking features of our own Genius Intelligent iSIP service.
Increasingly sophisticated fraud attacks are outstripping traditional rules-based methods of prevention. So service providers need to find smarter ways of dealing with global network threats and protecting revenues. Our next generation solution uses Machine Learning to help you stay ahead of the fraudsters.
These days, the quality of customer service at every touch-point is a crucial business differentiator. Many companies choose our Inbound Call Management services to help them provide a smooth and personalised customer contact experience, as well as improve operational efficiency and productivity. We offer a vast range of feature-rich inbound call and intelligent number services designed to deliver call routing efficiency and cut waiting times.
Calls and lines remain a business-critical service and we help you benefit from improved performance, greater reliability and lower costs, as well as providing affordable solutions for Business Continuity planning. We use intelligent call routing technology to provision resilient, cost efficient worldwide voice connectivity using Tier 1 carriers. Backed by sector-leading SLAs and award-winning technical support – including access to WLR3 for streamlined network and fault management services – you deal with a single service provider and receive one consolidated bill.
Genius designs networks to fit your unique business requirements. Multinational, SME, enterprise or service provider, our clients demand best-fit, best-performance communications solutions that help people work more productively.
It was imperative we achieved consistent network quality of services and bandwidth control across our global sites
We were looking for the agility that would allow us to optimise network cost and performance in a rapidly changing business environment.
The network carriers just couldn’t deliver what we needed on price and on time. We needed a network provider that understood the importance of service delivery.
Networks are an integral part of our contact centre applications. The need for a bespoke solution and agile network configuration was essential to our European market.